Question 1

What is Tidify Pro?

Accepted Answer

Tidify Pro is an all-in-one software solution designed specifically for cleaning service businesses in Nigeria. It helps you manage bookings, schedule staff, handle invoicing, track expenses, and generate leads, all from one platform.

Question 2

Is there a free trial?

Accepted Answer

Tidify Pro operates on a freemium model. You can sign up for our Free plan to get started and explore the core features. To access more advanced capabilities, you can upgrade to a paid plan at any time.

Question 3

What payment methods do you accept?

Accepted Answer

We accept payments through Paystack, which supports a variety of methods including credit/debit cards, bank transfers, and USSD, making it convenient for Nigerian businesses.

Question 4

How do I get my business listed in the directory?

Accepted Answer

To get listed, navigate to your Settings page, go to the 'Public Profile' tab, and toggle on the 'List my company in the public directory' switch. Make sure you've filled out your company information, location, and services offered for the best results.

Question 5

How do I get a public booking URL for my customers?

Accepted Answer

Your unique public booking URL is available on the Settings > Public Profile page. Plans that include this feature will have a clickable link that you can share directly with your customers. If the feature is locked, you may need to upgrade your subscription to activate it.

Question 6

How many customers can I get from the public directory?

Accepted Answer

The number of leads you receive depends on several factors, including your location, the services you offer, and how many other companies are in your area. Our goal is to drive relevant local traffic to our directory to maximize your visibility to potential customers who are actively searching for cleaning services.

Question 7

How can clients leave a review for my business?

Accepted Answer

Once your company is listed in the directory, clients can visit your public profile page. At the bottom of the page, there is a form where they can submit a rating and feedback about their experience with your service.

Question 8

Can I manage multiple branches of my business?

Accepted Answer

Yes! Our higher-tier plans (Pro Clean and Enterprise Shine) allow you to add and manage multiple branch locations, helping you expand your business reach across different states.

Question 9

Any 5 reasons why I should use Tidify Pro?

Accepted Answer

Absolutely! Here are five key reasons why Tidify Pro is the best choice for your cleaning business in Nigeria:
1. All-In-One Solution: Stop paying for multiple apps. Tidify Pro combines booking, staff scheduling, invoicing, expense tracking, and lead generation in one affordable platform.
2. Built for the Nigerian Market: We understand the local landscape. Our software is designed to handle the specific challenges Nigerian businesses face, from payment processing to location-based services.
3. Get More Customers: Our public directory isn't just a listing; it's a lead-generation engine. By creating a professional profile, you become visible to thousands of potential clients actively searching for cleaning services in your area.
4. Enhance Your Professionalism: Impress clients with branded invoices, professional quotes, and your own public booking page. Tidify Pro helps you look the part, so you can command better prices.
5. Manage Your Business Anywhere: Whether you're in the office or on the go, our fully responsive platform allows you to manage your entire operation from your desktop, tablet, or smartphone.

Question 10

How does the lead generation feature work?

Accepted Answer

By opting in, your business gets a public profile in our nationwide directory. Potential clients can find your company based on your location and services, and contact you directly through a lead form. These leads appear right in your Tidify Pro dashboard.

Question 11

Is my data secure?

Accepted Answer

Absolutely. We take data security very seriously. All your business and client information is securely stored using industry-standard encryption and best practices.

Question 12

Can I use Tidify Pro on my mobile phone?

Accepted Answer

Yes, Tidify Pro is designed to be fully responsive, meaning you can access and manage your business from your desktop, tablet, or smartphone.

Question 13

What kind of support do you offer?

Accepted Answer

We offer email and phone support to all our users. Our team is based in Nigeria and understands the local context, ready to help you with any questions or issues you may have.

Question 14

How does the recurring invoicing work?

Accepted Answer

You can set up templates for clients who require regular billing (e.g., monthly retainers). The system will automatically generate and send out invoices based on the schedule you define, saving you time and ensuring you never miss a payment.

Frequently Asked Questions